Frequently Asked Questions
Everything you need to know about your Honey Birdette experience, from luxury delivery to finding the perfect fit.
How do I ensure I am ordering the correct size?
We recommend consulting our comprehensive Size Guide available on each product page. Our luxury lingerie is designed for a precise fit; if you are between sizes, we suggest contacting our boutique stylists for personalized fitting advice.
What are your shipping options and delivery timeframes?
We offer premium express shipping worldwide. Domestic orders typically arrive within 1-3 business days, while international shipping can take 3-7 business days depending on the destination and customs processing.
What is your return policy for intimate apparel?
Due to health and hygiene regulations, we can only accept returns on items that are unworn, in their original condition, with all tags attached and hygiene seals intact. Returns must be initiated within 30 days of purchase.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment solutions such as Afterpay, Klarna, and Zip Pay, as well as PayPal and Apple Pay for a seamless checkout.
How should I care for my luxury lingerie?
To preserve the delicate lace, silk, and hardware of your garments, we strictly recommend a cold hand wash using gentle silk detergent. Always air dry in the shade and avoid tumble drying or harsh chemicals.
Is your packaging discreet?
Yes. While our internal packaging is iconic and luxurious, all orders are shipped in plain, unbranded outer mailers or boxes to ensure your privacy and the security of your delivery.